Exchanges & Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We will replace items if they are defective, damaged, or do not fit. If you need to exchange it for the same item, send us an email at email@example.com and send your item to the address below.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 34 Roy Avenue Massapequa New York US 11758
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- 100% Polyester - The exterior is made of waterproof, windproof and quick-drying soft shell fabric, and the inner lining is made of granule fleece for warmth.
- The bottom of legs have zippers and gaiters - During hiking, avoid dew-wet legs; during skiing, avoid snow and coldness go inside the pants.
- Adjustable stretchy waist allows pants to fit comfortably. Zippered front and rear pockets keep your small items stay safely while moving. A zippered mesh is added to the inside of the trousers to keep body temperature fast while exercising.
- 2 Large-capacity zipper side pockets with plush inner fabric to prevent the cold caused by metal, and hidden zip pocket on the back to protect your valuables.
- Multi-function pants features soft shell surface layer which is durable, lightweight, waterproof, windproof, breathable and comfortable. Preventing us from being scratched by anything, it is greatly possible to prevent direct contact between the human body and sewage and to ensure maximum body temperature.
- Includes adjustable belt
**PLEASE CHOOSE A SIZE LARGER AS SOME SIZES RUN SMALL**
These waterproof cashmere hiking pants have excellent warmth, using the warmest quality fleece under the same weight, scientific cashmere structure, lock the air to keep warm and keep body heat. The shell is made of breathable high-tech materials that keep you dry during outdoor sports or hard work. All key seams are reinforced and sealed to create a truly windproof and waterproof garment. The high Performance Outdoor Sports Hiking Pants are fearless. Winter activities become more interesting when clothes are not bulky. Our pants are made of a soft, pliable material that stretches in multiple directions. They are designed with a linear motion flow. Under the premise of keeping warm in winter, the weight of the pants is lighter than that of the general warm pants. The inner material uses polyester fleece to increase warmth and reduce weight. The waist has an elastic waistband, 2 large-capacity zip pockets, and a hidden zip pocket at the back to ensure that you can carry large items and protect valuables.
**Please allow for12-15 business days for shipping due to high demand**
If you have any questions please email us at: Support@survivingmothernature.com